Russell Swanson
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Service Rates

Many businesses charge an hourly rate for in home service calls, but I prefer to charge a flat rate so you can be guaranteed to get the quality attention to your issue without the worry of racking up an unknown invoice amount.  If I make a house call, then you can be assured that ALL prices below are the only thing you'll pay after I finish regardless of how long it may take to get the job done.

Standard House Call ($125 for single service and $50 for each additional service per visit) - Below is a detailed, but not all inclusive, list of the standard services that I provide under this price rate.
  • PC Tune-Ups / System Maintenance and Cleaning
  • Basic Virus / Malware Removal
  • Internet and Wireless Network Setup / Troubleshooting
  • Printer Setup / Troubleshooting
  • Software Installs / Troubleshooting
  • Hardware Installs / Upgrades (Sound Card / Video Card / Memory)
  • Password Recovery / Removal
  • Data Backup

Remote Assistance ($75 for single service and $25 for each additional service per Remote Assistance session*) - I much prefer the personal one on one face to face interaction with my customers; however, some computer services don't require the need for me to disrupt your home.  For this reason, I provide an added convenience cost if you prefer Remote Assistance over a Standard House Call.

*High Speed Internet connection is required for a Remote Assistance service call.

Non Standard House Call ($175) - Some services can take an extensive amount of time to resolve and require more attention and tools than what are available for a Standard House Call visit or Remote Assistance.  These services still give you the convenience of a home visit, but require the PC to be taken off site for repairs and returned at a later date.  Below is a list of some of those services under this price rate.
  • Hard Drive Data Recovery
  • Deep Hard Drive Diagnostics
  • Data Back Up AND Restoring PC to Manufacture Condition

Personal Computer Training ($60 per Hour) - Perhaps your computer is running perfect but you struggle with some questions on how to use the software that's already installed.  I can schedule a one on one training session to get you up to speed and proficient with any routine activity involving your computer (i.e. Surfing the Internet, Sending E-Mails, Basic Photo Editing, Creating Documents and Spreadsheets, etc.)

Trip Charges

I don’t apply trip charges to services completed in the cities listed below, but do apply a $25 trip charge for all House Call visits done outside of these areas.
  • Homer Glen
  • New Lenox
  • Orland Park
  • Orland Hills
  • Lemont
  • Tinley Park
  • Mokena
  • Frankfort
  • Lockport
  • Palos Hills
  • Palos Park
  • Romeoville

Payment for services: Cash, Checks, and PayPal.  All invoices are to be paid upon job completion.
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  • Home
  • SERVICE RATES
  • Testimonials
  • Quick Support
  • Remote Support